Terms and Conditions
Introduction
Welcome to the website of LABEL LLC (including its subsidiaries, affiliates, and brands doing business as “LABEL” and/or “LABEL Custom Clothing”; collectively referred to as the “Company,” “We,” “Our,” or “Us”). The term “You,” “Client,” or “Customer” refers to any user, viewer, browser, or visitor of this website, as well as any individual or entity that interacts with our stylists, requests quotes, provides measurements, or purchases goods or services from the Company through any online, offline, remote, or in-person channel. By browsing, accessing, or using this website, or by engaging, communicating, or transacting with the Company or its representatives by any method, you expressly acknowledge and agree to comply with and be bound by these Terms and Conditions in their entirety.
We value your business and thank you for choosing LABEL. Customer satisfaction is our top priority, and we are committed to delivering exceptional quality and a client experience that reflects our highest standards.
Payment Terms
All orders require payment in full (100% of the invoice total) at the time of purchase (the “Order Date”) as reflected on this Invoice. For first-time clients, or for orders exceeding $10,000, LABEL may, at its sole discretion, accept a deposit of fifty percent (50%) of the invoice total at the time of purchase, with the remaining balance due prior to the earlier of: (i) shipment or pickup of the garment(s), or (ii) commencement of any alterations.
No garment(s) shall be released for pickup or delivery until full payment has been received by LABEL.
In the event that any garment(s) is not picked up by the Client, delivered to the Client, or requested by the Client to be shipped within sixty (60) days of the Order Date, LABEL reserves the right to collect any outstanding balance owed, regardless of whether the Client has taken possession of the garment(s). If payment information is on file, LABEL reserves the right to automatically charge the outstanding balance to the payment method provided. If no valid payment method is on file, LABEL will contact the Client to collect payment. Upon receipt of full payment, LABEL will make reasonable, good-faith efforts to coordinate shipment or arrange a pickup date for the garment(s).
If LABEL is unable to collect payment for any outstanding balance within one hundred and twenty days (120) days of the Order Date, LABEL reserves the right to refer the outstanding balance to a third-party collections agency for further action.
Refunds & Cancellations
All custom orders are considered final sale after twenty-four (24) hours from the time the order is placed. After this 24-hour period, refunds, exchanges, and cancellations are not permitted under any circumstances. If a cancellation request is received within the initial 24-hour window, LABEL may issue a refund, less a non-refundable 3.5% processing fee to cover transaction costs.
Timelines
Our typical turnaround time for custom garments, from start to finish, is approximately 6 to 8 weeks from your initial appointment. While we always strive to meet this timeline, please note that unforeseen factors—such as production delays or fabric availability—may occasionally cause unexpected delays or adjustments to the expected timeframe. In the event of any delays, please note that refunds, returns, or cancellations are not permitted. However, rest assured that LABEL will make every good-faith effort to address any delays and complete your order as promptly as possible.
Alterations
LABEL provides complimentary fittings and alterations for any custom garments to help ensure an optimal fit. . Complimentary alterations are available for a period of up to ninety (90) days from the date of receipt of the custom garment. If any garment is deemed, at LABEL’s sole discretion, to be unalterable or otherwise requiring a remake, LABEL will remake the garment at no additional cost to the client. Complimentary alterations and/or remakes do not apply to changes in body measurements occurring after the original garment delivery, including but not limited to changes resulting from weight loss, weight gain, or other physical changes.
Ready-to-wear or non-custom items include complimentary hemming only. Any additional tailoring or alterations for ready-to-wear garments shall be the sole responsibility of the client.
Third-Party Tailoring
While we recommend using our in-house tailoring for the best results, we understand you may prefer your own tailor to alter our garments. In those cases, we offer up to a $75 credit—just be sure to get prior approval from LABEL and provide an itemized receipt so we can reimburse you as soon as possible. LABEL reserves the right, at its sole discretion, to deny reimbursement if prior approval is not obtained or if proper documentation is not provided.
LABEL bears no responsibility or liability for the fit, quality, condition, or workmanship of any garment that has been altered, modified, or otherwise adjusted by any third party outside of LABEL. Any alterations performed by a third party are made at the Client’s sole risk, and LABEL expressly disclaims any warranty, guarantee, or obligation related to the garment(s) following such third-party alterations.
Garment Inspection & Care
Each LABEL garment undergoes rigorous and various quality control inspections prior to delivery. Upon receipt, we encourage clients to carefully inspect their garment(s). Any issues must be reported to LABEL within seven (7) days of receipt to be eligible for review and corrective action.
LABEL is not responsible for damage resulting from normal wear and tear, accidents, misuse, improper care, or damage caused by third-party dry cleaning or laundering services.
Gift Cards
LABEL gift cards are not redeemable for cash and are not eligible for return or cash refund. Any remaining balance on a gift card will remain available for future purchases under the original gift card number. Clients may contact LABEL to inquire about their current gift card balance.
LABEL is not responsible for lost, stolen, or unauthorized use of gift cards. Gift cards are non-transferable and will expire five (5) years from the date of purchase.
Communication
Have a question or concern? Start with your stylist—they know your order best. Still need help? Reach out anytime at info@label.co or 212-220-3689.
Staying in Touch
By providing your contact information, you expressly consent to receive updates, style tips, promotional communications, and newsletters from LABEL via email, telephone, or text message. You may opt out of these communications at any time by following the unsubscribe or opt-out instructions included in each communication, including replying “STOP” to any text message or using the unsubscribe link in any email.
Legal Stuff
1. Acceptance of Terms
By engaging in any transaction or taking any step to initiate an order with the Company (operating under the brand names “LABEL” or “LABEL Custom Clothing”)—including but not limited to placing an order (whether online, in person, through a stylist, or by any other method), approving a quote or estimate, submitting measurements, or providing payment information (whether provided in-person, verbally over the phone, or via email, text message, or any other electronic or physical medium)—you expressly acknowledge, intend, and agree to be bound by these Terms and Conditions. These Terms and Conditions are fully incorporated by reference into every invoice, transaction receipt, order confirmation, quote, or estimate issued by the Company. Any such document provided to you serves as immediate and binding notice of these Terms and Conditions.
2. Payment Processing and Security
By submitting your payment information, you consent to LABEL accessing and/or storing your payment details through a secure, PCI DSS-compliant third-party payment processor for the sole purpose of completing your transaction. LABEL does not store or retain full credit card information on its own systems. Please note: if the remaining balance is not paid in full using a valid form of payment, LABEL, in accordance with company policy, reserves the right to withhold the delivery or release of any completed garment(s) until full payment is received.
3. Partial Delivery, Production Delays, and Payment Disputes
You acknowledge and agree that LABEL garments are custom-made and that different garments, items, or portions of the same order may be completed, altered, remade, shipped, delivered, or made available for pickup at different times. Your order may be fulfilled in one delivery or in multiple deliveries, and LABEL is not required to complete, deliver, ship, or make available every item in an order at the same time.
Any production, alteration, remake, delivery, pickup, or completion timeline provided by LABEL, including any approximate turnaround estimate, is an estimate only and is not a guaranteed completion date, delivery date, contractual deadline, or binding commitment by LABEL.
Any delay affecting one or more garments, including production delays, fabric availability issues, vendor or factory delays, shipping or carrier delays, quality-control issues, remake timing, alteration timing, appointment scheduling, customer availability, partial delivery, split shipment, or delayed completion of any portion of an order, shall not constitute non-delivery, failure to provide goods or services, breach by LABEL, or grounds for any refund, return, exchange, cancellation, chargeback, payment reversal, payment dispute, refusal to pay, or withholding of payment.
For avoidance of doubt, if any portion of an order has been completed, delivered, shipped, altered, made available for pickup, or remains in production, a delay or partial fulfillment of the remaining portion of the order does not mean that the order was not received or that goods or services were not provided. LABEL will make reasonable, good-faith efforts to complete and deliver any remaining garment(s) as promptly as practicable, but such timing issues, delays, or partial fulfillment shall not relieve you of any payment obligations.
4. Collection Costs, Legal Fees, and Interest
Any balance remaining unpaid past its due date or any unauthorized payment reversal or chargeback constitutes an immediate Client default. Defaulted balances shall accrue interest at a rate of 1.5% per month or the maximum lawful rate, whichever is less, compounding monthly from the original due date until paid in full. Upon default, the Client shall be strictly liable to the Company for, and expressly agrees to pay, all costs of collection and recovery to the maximum extent permitted by law. Recoverable costs include, without limitation: full third-party collection agency fees, reasonable attorneys’ fees (encompassing all pre-litigation, drafting, trial, appellate, and post-judgment enforcement efforts), court costs, filing fees, and all other out-of-pocket expenditures incurred by the Company resulting from the Client’s non-payment or fraudulent dispute.
5. Limitation of Liability
To the maximum extent permitted by applicable law, the total aggregate liability of the Company arising out of or related to any transaction, garment, service, or these Terms and Conditions—whether arising in contract, tort (including negligence and strict liability), breach of statutory duty, or otherwise—shall be strictly limited to, and shall not exceed, the exact dollar amount actually paid by the Client to the Company for the specific garment(s) giving rise to the claim.
In no event shall the Company be liable to the Client or any third party for any indirect, incidental, special, consequential, punitive, or exemplary damages whatsoever, including, without limitation: loss of time, loss of data, inconvenience, commercial loss, alternative clothing procurement costs, or emotional distress, even if the Company has been advised of the possibility of such damages.
6. Governing Law
All disputes arising out of or relating to any order, invoice, or these Terms and Conditions shall be governed by, and construed in accordance with, the laws of the State of New York, without regard to its conflict of law principles.
7. Conflicts Between Terms
In the event of any conflict or inconsistency between (i) these Terms and Conditions as published on LABEL’s website and (ii) any terms set forth in an invoice, the website Terms and Conditions shall govern and control.
8. Contact
If you have any questions regarding these Terms and Conditions, please contact your stylist or email us at info@label.co.