Terms and Conditions

Introduction

Thank you (“Client” or “You”) for shopping with LABEL LLC (“LABEL,” “Company,” or “We”). Customer satisfaction is our top priority, and we are committed to delivering exceptional quality and a client experience that reflects our highest standards.

Payment Terms

All orders require payment in full (100% of the invoice total) at the time of purchase (the “Order Date”) as reflected on this Invoice. For first-time clients, or for orders exceeding $10,000, LABEL may, at its sole discretion, accept a deposit of fifty percent (50%) of the invoice total at the time of purchase, with the remaining balance due prior to the earlier of: (i) shipment or pickup of the garment(s), or (ii) commencement of any alterations.

No garment(s) shall be released for pickup or delivery until full payment has been received by LABEL.

In the event that any garment(s) is not picked up by the Client, delivered to the Client, or requested by the Client to be shipped within sixty (60) days of the Order Date, LABEL LLC (“LABEL”) reserves the right to collect any outstanding balance owed, regardless of whether the Client has taken possession of the garment(s). If payment information is on file, LABEL reserves the right to automatically charge the outstanding balance to the payment method provided. If no valid payment method is on file, LABEL will contact the Client to collect payment. Upon receipt of full payment, LABEL will make reasonable, good-faith efforts to coordinate shipment or arrange a pickup date for the garment(s).

If LABEL is unable to collect payment for any outstanding balance within one hundred and twenty days (120) days of the Order Date, LABEL reserves the right to refer the outstanding balance to a third-party collections agency for further action.

Refunds & Cancellations

All custom orders are considered final sale after twenty-four (24) hours from the time the order is placed. After this 24-hour period, refunds, exchanges, and cancellations are not permitted under any circumstances. If a cancellation request is received within the initial 24-hour window, LABEL may issue a refund, less a non-refundable 3.5% processing fee to cover transaction costs.

Timelines

Our typical turnaround time for custom garments, from start to finish, is approximately 6 weeks from your initial appointment. While we always strive to meet this timeline, please note that unforeseen factors—such as production delays or fabric availability—may occasionally cause unexpected delays or adjustments to the expected timeframe. In the event of any delays, please note that refunds, returns, or cancellations are not permitted. However, rest assured that LABEL will make every good-faith effort to address any delays and complete your order as promptly as possible.

Alterations

LABEL provides complimentary fittings and alterations for any custom garments to help ensure an optimal fit. . Complimentary alterations are available for a period of up to ninety (90) days from the date of receipt of the custom garment. If any garment is deemed, at LABEL’s sole discretion, to be unalterable or otherwise requiring a remake, LABEL will remake the garment at no additional cost to the client. Complimentary alterations and/or remakes do not apply to changes in body measurements occurring after the original garment delivery, including but not limited to changes resulting from weight loss, weight gain, or other physical changes.

Ready-to-wear or non-custom items include complimentary hemming only. Any additional tailoring or alterations for ready-to-wear garments shall be the sole responsibility of the client.

Third-Party Tailoring

While we recommend using our in-house tailoring for the best results, we understand you may prefer your own tailor to alter our garments. In those cases, we offer up to a $75 credit—just be sure to get prior approval from LABEL and provide an itemized receipt so we can reimburse you as soon as possible. LABEL reserves the right, at its sole discretion, to deny reimbursement if prior approval is not obtained or if proper documentation is not provided.
LABEL bears no responsibility or liability for the fit, quality, condition, or workmanship of any garment that has been altered, modified, or otherwise adjusted by any third party outside of LABEL. Any alterations performed by a third party are made at the Client’s sole risk, and LABEL expressly disclaims any warranty, guarantee, or obligation related to the garment(s) following such third-party alterations.

Garment Inspection & Care

Each LABEL garment undergoes rigorous and various quality control inspections prior to delivery. Upon receipt, we encourage clients to carefully inspect their garment(s). Any issues must be reported to LABEL within seven (7) days of receipt to be eligible for review and corrective action.

LABEL is not responsible for damage resulting from normal wear and tear, accidents, misuse, improper care, or damage caused by third-party dry cleaning or laundering services.

Gift Cards

LABEL gift cards are not redeemable for cash and are not eligible for return or cash refund. Any remaining balance on a gift card will remain available for future purchases under the original gift card number. Clients may contact LABEL to inquire about their current gift card balance.

LABEL is not responsible for lost, stolen, or unauthorized use of gift cards. Gift cards are non-transferable and will expire five (5) years from the date of purchase.

Communication

Have a question or concern? Start with your stylist—they know your order best. Still need help? Reach out anytime at info@label.co or 212-220-3689.

Staying in Touch

By providing your contact information, you consent to receive updates, style tips, promotional communications, and newsletters from LABEL via email or text message. You may unsubscribe from these communications at any time by following the
opt-out instructions provided in the message, including replying “STOP” to any text message or email.

Legal Stuff

Providing payment details to Label for any order constitutes your explicit acceptance of all terms and conditions

LABEL’s liability is strictly limited to the amount paid by the client for the applicable garment(s). All disputes arising out of or related to this Invoice shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.

In the event of any conflict or inconsistency between the terms and conditions set forth in this Invoice and any other written agreements, understandings, or the terms published on LABEL’s website, the terms of this Invoice shall control and govern.

By submitting payment information for your order, you expressly acknowledge and agree to be bound by LABEL’s full Terms and Conditions, available at www.label.co/terms-and-conditions and hereby incorporated by reference into this Invoice, and (ii) the Terms and Conditions set forth below in this Invoice. If you have any questions, please contact your stylist or email us at info@label.co.